— REFUND POLICY
Last Updated: June 23, 2026
Effective Date: June 23, 2026
Last Updated: June 23, 2026
This Refund Policy applies to all subscriptions and services purchased through Loglime (loglime.com and app.loglime.com).
1. Free Trial
Loglime offers a 14-day free trial for all new accounts. No payment information is required during the trial. You may cancel at any time during the trial period without any charge.
2. Monthly Subscriptions
Monthly subscriptions are billed at the start of each billing cycle.
- Cancellation before renewal: Cancel anytime. Your subscription remains active until the end of the current billing period. You will not be charged for the next cycle.
- Refunds for current period: Monthly subscription fees are non-refundable once a billing period has started. If you cancel mid-month, you retain access through the end of the period but will not receive a partial refund.
3. Annual Subscriptions
Annual subscriptions are billed upfront for a full year at the discounted annual rate.
- Cancellation within 30 days of annual renewal: You are eligible for a prorated refund of unused months, less any applicable setup or onboarding fees already incurred. Requests must be submitted within 30 days of the renewal charge.
- Cancellation after 30 days: No refund is issued. Your subscription remains active for the remainder of the annual period.
4. Setup and Onboarding Fees
Where a one-time setup or onboarding fee applies (typically on Scale plan custom configurations):
- Setup fees are non-refundable once work has commenced.
- If you cancel before any work has begun, a full refund of the setup fee will be issued.
- "Work commenced" means our team has begun any configuration, menu upload, or development activity on your behalf.
5. App Store Fees
The Apple Developer account fee ($99/year) is paid directly to Apple, Inc. Loglime has no control over and cannot refund Apple Developer fees. Refer to Apple's own refund policies at apple.com.
6. Exceptional Circumstances
We consider refund requests outside of these standard terms on a case-by-case basis for genuinely exceptional circumstances, including:
- Significant service outages that materially impacted your ability to use the Services for more than 24 consecutive hours during a billing period
- Billing errors made by Loglime
- Charges after a properly submitted cancellation was confirmed
To request an exception, contact billing@loglime.com within 30 days of the charge in question. Include your account email, the charge date, and a brief description of the circumstances.
7. How to Request a Refund
1. Email billing@loglime.com with the subject line: "Refund Request — [Your Account Email]"
2. Include: account email, subscription plan, charge date, and reason for the request
3. We will respond within 3 business days
4. If approved, refunds are processed to your original payment method via Stripe within 5–10 business days
8. Chargebacks
Before initiating a chargeback with your bank or card issuer, please contact us at billing@loglime.com. We will work to resolve billing concerns quickly and directly. Chargebacks filed without first contacting us may result in account suspension.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to this page with an updated "Last Updated" date.
10. Contact
For billing and refund inquiries:
Email: billing@loglime.com
Response time: 3 business days